Created: Feb. 11, 2023

Last Updated: July 21, 2025

Bottom Line Up Front: I collect minimal information to run my consulting business effectively. I don't sell your data, I use standard business tools (including AI), and you control what I have about you.

1. What I Collect and Why

Newsletter Subscribers: Your email and name to send business insights and occasional service updates.

Website Visitors: Basic analytics (pages visited, device type, location) to improve content. No personally identifying information.

Prospective Clients: Contact details and business information you provide through forms or email to assess project fit.

Active Clients: Company information, project details, and communications necessary to deliver consulting services.

2. Third-Party Services I Use
To run this business, I rely on trusted third-party services. For example, I use:

Squarespace to host this website

Kit (formerly Convert Kit) to manage email subscriptions and create landing pages

Google Analytics to understand general website traffic (like which pages get visited and for how long)

Occasionally, I may use AI tools like ChatGPT, Claude, or Perplexity to help with drafting or brainstorming content. These tools are not given access to your personal information.

These services may collect some data automatically—like your browser type, device information, or how you use this site—so they can help me improve the experience. If you're curious, here are links to their privacy policies:
Squarespace Privacy | Kit Privacy | Google Analytics Privacy

3. What I Don't Do

• Sell, rent, or trade your information

• Store payment details (I use separate invoicing)

• Collect information from anyone under 18. If you’re a parent who has reason to believe your child has provided me with information, please contact me directly.

• Share client confidential information with third parties

• Use advertising cookies or tracking pixels

4. Your Data Rights

Unsubscribe: Click the link in any email or email me directly.

Access or Delete: Ask me what I have about you or to remove it entirely.

Update: Tell me if your information changes.

Questions: Email peter@frictionfreecommunications.com with "Privacy Question" in the subject line.

5. Data Security and Retention

Your information lives on secure, encrypted platforms (Squarespace, Kit, Google Workspace). I'm the only person with access.

Retention periods:

• Newsletter subscribers: Until you unsubscribe

• Client information: During engagement plus reasonable business records period

• Contact inquiries: Until project determination or conversion to client

6. Legal Requirements

This website operates under US privacy laws. International visitors' data is processed in the US through reputable service providers. If you're visiting from outside the United States (like the UK, EU, or Canada), please know that your information may be processed in the U.S., where I’m based. By using this site, you consent to that transfer. If you ever want me to delete your information or stop contacting you, just ask. I’ll do it, no questions asked.

If legally required or to protect legitimate business interests, I may share information with authorities. Otherwise, your data stays private.

7. Policy Updates

I'll update this policy as my business evolves, noting changes with a new date above. No email notifications for minor updates—check here if concerned.

Questions about this policy? Email me directly. I respond personally, not through a form system, although you can also respond through the form below.

For everything else: See my contact page or services overview.